Planning to move into an office admin role or already working in a similar area? Make a difference in your role by learning how to deliver a premium level of customer service, organise schedules, use digital technology in the work place and communication skills.

There’s a real need in the work force for the right people with this particular skill set. So if you have the desire to work in administration or advance your admin career, then this micro credential course is absolutely ideal. Once you have completed this short course, you many choose to further your knowledge and skills and enroll in the BSB30120 Certificate III in Business (Business Administration) or BSB30120 Certificate III in Business (Medical Administration) with credit transfers for completed competencies.

The BSB30120 Certificate III in Business (Business Administration) equips you with the knowledge and skills to succeed in any administrative role. This business admin course could lead you to a rewarding career as a receptionist, payroll officer, senior administration officer, or records clerk. The BSB30120 Certificate III in Business (Medical Administration) equips you with the knowledge and skills to succeed in a variety of healthcare workplaces such as hospitals, GP offices, clinics, and medical centres. This medical admin course could lead you to a career as a physician’s secretary, a waiting room receptionist, a records clerk in a hospital, or an accounts clerk in a clinic.

Do I qualify for the Government Subsidy?

NSW Government subsidy may be available for eligible participants.  Please call 02 96872072 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. to assess your eligibility for subsidised fee.  Please do not enrol online and contact our office.

Fee for service price is $2650.00

Eligibility to enrol into this course:

This course requires strong language, literacy and numeracy (LLN) skills for successful completion. If you believe you will need to develop your LLN skills, please feel free to let us know.

This course includes the following units of competency:

BSBTEC202 Use digital technologies to communicate in a work environment
BSBCMM211 Apply communication skills
BSBOPS304 Deliver and monitor a service to customers
BSBOPS303 Organise schedules

Delivery Strategies

Classes are delivered in a face to face classroom environment at our Western Sydney Skills Hub in North Parramatta.  All participants will be supported by qualified and skilled trainer throughout their learning journey. 6 weeks x 2 day per week with an additional 10hrs of home study per week.

Recognition of Prior Learning (RPL)

Parramatta Community College recognises that some learners may have already delivered training as part of their job.  If you believe you can provide sufficient evidence (according to the rules of evidence – see Standard 1.8 - 1.12 under the Standards for Registered Training Organisations 2015) of your current experience and/or relevant qualifications that match the competency requirements of any of the units in this course, please consult with the Compliance Officer This email address is being protected from spambots. You need JavaScript enabled to view it. prior to enrolling to apply for recognition. Please note that applying for RPL may not automatically result in issuing of the qualification or Statement of Attainment. No refund will be made in case of a partial qualification or if no certificate can be issued because of the RPL assessment.

Need more information?

Should you require further information, please contact our Course Co-Ordinator Jane Abrook at This email address is being protected from spambots. You need JavaScript enabled to view it.   02 96872072 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. 

For more information refer to the relevant standards, please visit https://www.asqa.gov.au/stand