Do you want to work in Retail?

Then this short course is the right starting point for you. This course is designed to fulfil all the primary needs and requirements for individuals who would like to kickstart their career in the Retail industry or those already working in retail wanting to up-skill or step up to a supervisory position.
After successful completion of selected units from our SIR30216 Certificate III in Retail, you will gain the knowledge and practical skills that will allow you to successfully:

• Engage customers
• Maintain daily store operations
• Work effectively
• Advise on products and services
• Identify and respond to security risks

This will be delivered in a classroom environment by a qualified industry-skilled trainer at Western Sydney Skills Hub at North Parramatta. Address – 410 Church St, Level 3, Suite 34, North Parramatta, NSW 2151. Please note that classes may not be available when you are reading this course description, but the college still encourages potential candidates to register their interest by joining the waiting list (available at the bottom of this page).

Looking for Government funding?

NSW Government subsidy may be available for eligible participants. Please call 02 96872072 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. to assess your eligibility for a subsidised fee. Please do not enrol online and contact our office.

Fee for service cost is $2,500

Prerequisites

Whilst there are no prerequisites for this course, it is expected that you have adequate language, literacy, and numeracy skills, as well as computer skills, to interact with peers, trainers, and complete assessments using a computer either in the classroom, at home, or at your workplace. Moreover, the course covers all aspects of engaging customers, maintaining daily store operations, and delivering on organisational expectations.

This course includes the following units of competency:

• SIRXCOM002 Work effectively in a team
• SIRRINV001 Receive and handle retail stock
• SIRXSLS001 Sell to the retail customer
• SIRXWHS002 Contribute to workplace health and safety

Delivery Strategies

This course will be delivered in a face-to-face classroom-based environment with a qualified and skilled trainer and the self-paced journey for a thorough understanding of the competency requirements and to prepare for the assessments. Learning strategies include role play, case study, demonstrations, lectures, and classroom activities, etc. All participants will be supported by our qualified and skilled team throughout their learning journey. 6 weeks x 5hr sessions, 2 days per week.

Assessment Strategies

Assessments for this qualification include both formative and summative assessments which involve a variety of activities including knowledge questions, case studies, presentations, projects, demonstrations, observations, etc. All participants will be supported by our qualified and skilled team throughout their learning journey.

Resource Requirements

Learner manuals will be provided at no further cost than the course fee. This course requires the use of a computer and internet either in the classroom or at the students’ home or workplace to research the relevant legislation, industry standards, and to develop relevant workplace documents.

What if I find that the course is not suitable for me?

We strongly advise you to read the course information to see if you will benefit from this course, the units of competency covered, and delivery and assessment strategies. You can also contact us if you have any other questions that you need to ask before deciding to enrol. Our enrolment and refund policy is available in our Student Handbook. You can access the Student Handbook by visiting our website www.parramattacollege.edu.au or you can contact us at 02 96872072 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for a copy of the Student Handbook.

How much work is involved in completing the course?

Please note assessments for this course involve significant work both during and after the sessions. You will have a maximum of two attempts to submit your assessments in each unit of competency. If you are considered Not Yet Competent after the second submission, you may choose to undertake a gap tutorial, which will attract further fees.

Recognition of Prior Learning (RPL)

If you believe you already have skills and experience relevant to the competencies of this course, please let the trainer know for recognition. Please note that applying for RPL may not automatically result in the issuing of the skill set. In case of any gaps found, you will be advised of those gaps and asked to provide further evidence against your RPL claim. If you are still considered Not Yet Competent (NYC), you may be offered a tutorial for those gaps, which will incur further costs.

Competency outcome

On successful completion of all the assessments, you will be awarded an AQF Statement of Attainment from SIR30216 Certificate III in Retail.

Career Pathways

After successful completion of these units, you may choose to pursue the following opportunities or continue to a full qualification:

• Retail Assistant
• Department Manager (Retail)
• Assistant Manager (Retail)
• Store Manager (Retail)

Please note that the Parramatta Community College does not guarantee employment.

More information

Please feel free to contact our friendly enrolment officers at 02 9687 2072 to discuss more about the course or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. If you would like to talk to an expert, please reach out to our Course Coordinator Esther Kelly at This email address is being protected from spambots. You need JavaScript enabled to view it..