FNSINC411 Conduct work according to professional practices in the financial services industry

Group A – General financial services

FNSACC405 Maintain inventory records
FNSACC412 Prepare operational budgets
FNSACC413 Make decisions in a legal context
FNSASIC311 Establish client relationship and analyse needs
FNSASIC312 Provide personal advice on non-relevant financial products
FNSASIC314 Provide Tier 2 general advice in general insurance
FNSASIC315 Provide Tier 2 personal advice in general insurance
FNSBNK411 Coordinate small business customer portfolios
FNSBNK412 Align banking products with the needs of small business customers
FNSBNK413 Provide services in a Business Transaction Centre
FNSBNK414 Promote mobile banking services
FNSBNK415 Provide mobile banking sales and services
FNSBNK416 Manage mobile lending services
FNSCUS403 Deliver a professional service to customers
FNSCUS411 Participate in negotiations
FNSCUS412 Resolve disputes
FNSFLT411 Determine financial requirements of small businesses
FNSFMK402 Develop and maintain knowledge of financial markets products
FNSFMK403 Interpret financial markets information
FNSFMK411 Perform reconciliations
FNSFMK515 Comply with financial services regulation and industry codes of practice
FNSINC412 Apply and maintain knowledge of financial products and services
FNSINC511 Conduct financial product research to support product recommendations
FNSINC513 Identify and apply complex ethical decision making to workplace situations
FNSINC514 Apply ethical frameworks and principles to make and act upon decisions
FNSMCA413 Identify and manage individuals experiencing hardship
FNSORG411 Conduct individual work within a compliance framework
FNSPIM410 Collect, assess and use information
FNSRSK411 Apply risk management strategies to own work
FNSSAM413 Identify and provide initial information to potential new clients
FNSSAM421 Provide information on financial products and services to clients
FNSSAM422 Implement promotional strategies for financial products and services
FNSSUP419 Provide retirement income stream information to superannuation clients
FNSSUP420 Establish and administer retirement income streams
FNSSUP431 Terminate retirement income streams
FNSSUP432 Determine impact of social security entitlements on retirement income
FNSSUP423 Provide knowledge of retirement planning issues when dealing with superannuation clients
FNSSUP434 Develop and provide knowledge of aged care to superannuation clients
FNSTPB412 Establish and maintain payroll systems

Group B – Mortgage lending

FNSCRD401 Assess credit applications
FNSCRD404 Utilise the legal process to recover outstanding debt
FNSCRD412 Establish and maintain appropriate security options for credit facilities
FNSCRD413 Manage and recover bad and doubtful debts
FNSCRD415 Manage overdue customer accounts
FNSCRD513 Promote client understanding of the role and effective use of consumer credit

Group C – General

BSBAUD412 Work within compliance frameworks
BSBCMM411 Make presentations
BSBFIN501 Manage budgets and financial plans
BSBINS401 Analyse and present research information
BSBINS402 Coordinate workplace information systems
BSBINS409 Maintain and monitor digital information and records
BSBLDR413 Lead effective workplace relationships
BSBLDR411 Demonstrate leadership in the workplace
BSBOPS403 Apply business risk management processes
BSBOPS404 Implement customer service strategies
BSBOPS405 Organise business meetings
BSBPEF402 Develop personal work priorities
BSBPMG426 Apply project risk management techniques
BSBSTR402 Implement continuous improvement
BSBTEC402 Design and produce complex spreadsheets
BSBTWK401 Build and maintain business relationships
BSBLDR414 Lead team effectiveness
BSBWHS414 Contribute to WHS risk management